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FRTV Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Communication Module

For current customers, please bookmark the following link for faster access.

For new customers, an account is required to access FRTV messaging system.

Prior to opening an account, please contact FRTV to obtain a media id. Accounts are verified by administrator, prior to activating.

From our developers - NEW in 2018

New in 2018: eXtreme reporting for fire station and EMS management operations.

View incidents and Members/volunteers response with status in real-time.

View historical incident data by type, personnel response and severity.

View Daily Operational Briefing for the Fire and Emergency Services for U.S. Fire Administration.

View Fire Service Alerts and Advisories

View Fire Prevention and Safety News and Resources

Updated Command Calendar Template to include time stamp for shift assignments.

Expanding weather coverage to Canada.

FRTV Communications Module LITE version. Offers access to Station Message Template for mobile users on the go.

Archive 2017

The FRTV mobile cell phone App is designed to expand and extend features of FRTV Station Messaging to include the ability for firefighters to share their readiness status with members. User can quickly view other user from there station that are ready for service. User can also create a quick way access a predefined URL which could be their fire stations web site or any other news feed. The app allows User to see the private “station message” displays on station player.

The App is designed to minimize Internet bandwidth utilization. The App is available on google play or the ITunes store by searching for “My FRTV”. To use all the features of this App you will need a service agreement with Fire Rescue TV.

FRTV Communications Module has been upgraded as well and now includes a 'Members Section'. This section provides an option to add Members or Volunteers, send Alert Messages and monitor status based on Members' response from myFRTV mobile app.

Get it on Google Play

Active 911 alerts are displayed in real time in the Messaging Zone on FireRescueTV screens. To all our existing subscribers, please check with your account manager to have this feature activated.

New and updated On Demand section, featuring expanded video library features and categories.